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Contact Us

Daily Internet Services Limited
9 Regan Way, Chetwynd Business Park
Chilwell, Nottingham NG9 6RZ

Contact Telephone Number
Helpdesk: 0845 466 2100
Fax: 0845 466 0102
Email: helpdesk@daily.co.uk

Email products

Telephone Support Hours

Our telephone lines are open Monday to Friday (excluding bank holidays) from 9:00am to 4:00pm.

Helpdesk Hours

Our Support Team is available for ticket support 7.00 am to 9.30 pm, 7 days a week including bank holidays.

Service Commitment

At Daily.co.uk, we aim to provide a consistently high level of service that will deliver an efficient and informative experience for our customers, while ensuring our approach is friendly and human.

We have several methods for customers to contact us, including our logged ticket system that is monitored seven days a week, 365 days a year. All tickets are assigned a unique tracking numbers, available for future reference in our customer's MyDaily Control Panels and we aim to respond to all tickets within 24 hours (with a typical resolution time of under four hours for the majority of queries raised during the 0900-1700 weekday period).

Our team is also contactable on telephone from 9am - 4pm on weekdays where any general questions or queries can be addressed. If a query is complex or requires further investigation, our teams will log this into a Support Ticket and respond in due course.

We also provide a System Status Page available for customers where we detail any current issues or planned maintenance.

Reporting Abuse

We strive to ensure that our customers adhere to our Terms and Conditions, however, we also know that there may be occasions where these terms and conditions are breached to the detriment of other customers and members of the public.

If you notice anything which has originated from the Daily.co.uk network which you feel constitutes abusive behaviour please email abuse@daily.co.uk giving details of the type of abuse you have encountered. You will receive acknowledgement from us within 24 hours of receipt of your email.

If you have any queries regarding any product or any other type of enquiries and you are not currently a customer of Daily.co.uk, please use the form below to send in your enquiry. All the fields are required to be filled in order for it to
be sent to the right department:

  Contact us
Please select the type of enquiry

If you have a Technical Support query about an existing service or domain name, please raise a Support Request via your MyDaily Control Panel. This will ensure your query goes directly to our Support Teams and will ensure they have have all the details and security information they require to be able to assist you.

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All prices exclude 20% VAT unless otherwise stated. All registered trademarks acknowledged.
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