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Need Technical Support?
We're here to help

When you contact our support team, they'll give you professional advice and the benefit of years of hosting and problem-solving experience. What they won't give you is a script reading performance.

We can't stand lengthy phone menus and customer service scripts any more than most people, so we promise:

About Daily.co.uk
  • No irritating call trees. If we're here, we'll pick the phone up in person, not make you press 1 if your call is about x, press 2 if your call is about y.
  • No reading stock questions and responses from scripts. We've employed experts for a reason and we trust them to diagnose your issue without forcing you through one-size-fits-all hoops.
  • No premium rate telephone charges. Our number's Lo-Call rate, but just ask if you'd prefer our geographical number, it's not a secret.
  • No pressure to get you off the phone. We do have targets, but they're not about getting rid of people as quickly as possible so we'll take as long as we need to to resolve your issue.

Helpdesk Hours

Mondays to Friday 8.00 am to 7.30 pm
Weekends and Bank Holidays 10.00 am to 3:00 pm

Telephone Support Hours

Mondays to Friday 8.00 am to 7.30 pm
Saturdays (inc. Bank Holidays) 10.00 am to 3:00 pm

You can either email us or send us a ticket via your control panel - we aim to respond within 4 hours or less.

Knowledgebase

We understand that sometimes you'd prefer to just look up how to set something up, and that it's not always convenient to phone or email our support team. So, we've built (and keep adding to!) an extensive knowledge base full of answers to some of our most frequently asked questions and walkthroughs of commonly encountered scenarios such as

System Status

You can keep an eye on our system status page. If there are ever network-wide issues, we'll put the details up here and keep you informed about when we're expecting to have resolved them.

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