We can't stand lengthy phone menus and customer service scripts any more than most people, so we promise:
Our Helpdesk Ticket System is monitored seven days a week and is the most effective way of resolving any issues you have. Your ticket will be assigned a unique reference number and will be dealt with by the relevant Support Engineer.
You should raise a Support Ticket from the Support section of your MyDaily Control Panel, located at https://www.daily.co.uk/mydaily/support
A Support Ticket from your MyDaily Control Panel will also confirm your identity as the account holder (which is essential if you are requesting any information or changes specific to your products or services with Daily) and keep a permanent record of any correspondence.
We understand that sometimes you'd prefer to just look up how to set something up, and that it's not always convenient to phone or email our support team. So, we've built (and keep adding to!) an extensive knowledge base full of answers to some of our most frequently asked questions and walkthroughs of commonly encountered scenarios.
You can keep an eye on our system status page www.dailystatus.co.uk If there are ever network-wide issues, we'll put the details up here and keep you informed about when we're expecting to have resolved them. We recommend you check this page before raising any support queries, as we may already be aware of your issue and working on it.
Our telephone lines are open Monday to Friday (excluding bank holidays) from 9:00am to 5:30pm.
Our Support Team is available for ticket support 7.00 am to 9.30 pm, 7 days a week including bank holidays.
If you are not an existing user of Daily and have some general questions about our products or services, you can email us on email@example.com