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Need Technical Support?
We're here to help

When you contact our support team, they'll give you professional advice and the benefit of years of hosting and problem-solving experience. What they won't give you is a script reading performance.

We can't stand lengthy phone menus and customer service scripts any more than most people, so we promise:

About Daily.co.uk
  • No irritating call trees. If we're here, we'll pick the phone up in person, not make you press 1 if your call is about x, press 2 if your call is about y.
  • No reading stock questions and responses from scripts. We've employed experts for a reason and we trust them to diagnose your issue without forcing you through one-size-fits-all hoops.
  • No premium rate telephone charges. Our number's Lo-Call rate, but just ask if you'd prefer our geographical number, it's not a secret.
  • No pressure to get you off the phone. We do have targets, but they're not about getting rid of people as quickly as possible so we'll take as long as we need to to resolve your issue.

Raise a Support Ticket

Our Helpdesk Ticket System is monitored seven days a week and is the most effective way of resolving any issues you have. Your ticket will be assigned a unique reference number and will be dealt with by the relevant Support Engineer.

You should raise a Support Ticket from the Support section of your MyDaily Control Panel, located at https://www.daily.co.uk/mydaily/support

A Support Ticket from your MyDaily Control Panel will also confirm your identity as the account holder (which is essential if you are requesting any information or changes specific to your products or services with Daily) and keep a permanent record of any correspondence.

Use our Knowledgebase

We understand that sometimes you'd prefer to just look up how to set something up, and that it's not always convenient to phone or email our support team. So, we've built (and keep adding to!) an extensive knowledge base full of answers to some of our most frequently asked questions and walkthroughs of commonly encountered scenarios.

Check our System Status

You can keep an eye on our system status page www.dailystatus.co.uk If there are ever network-wide issues, we'll put the details up here and keep you informed about when we're expecting to have resolved them. We recommend you check this page before raising any support queries, as we may already be aware of your issue and working on it.

Telephone Support Hours

Our telephone lines are open Monday to Friday (excluding bank holidays) from 9:00am to 5:30pm.

Helpdesk Hours

Our Support Team is available for ticket support 7.00 am to 9.30 pm, 7 days a week including bank holidays.

Email Us

If you are not an existing user of Daily and have some general questions about our products or services, you can email us on helpdesk@daily.co.uk

All prices exclude 20% VAT unless otherwise stated. All registered trademarks acknowledged.
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