Now that we've established our pedigree, let's talk a bit about what we're all about.
We know that customers want value for money - let's face it, who doesn't? So, that's what we're committed to providing. And to us, that means making sure we've got:
Great Quality Products
Hopefully our products speak for themselves - but believe us, we've nowhere near finished adding to the range. We're always looking for things we can add, upgrade and generally improve, so we've a development plan as long as your arm. And if you have any great ideas for products you wish we offered? Let us know and we'll add it to the ideas list!
Reasonable Prices
It's no accident that we're highly competitive. We don't have the millions-strong customer base of some of the big boys, so we don't get their bulk discounts, but we still do our best to deliver a fair price. We do need to make money, of course, but we're not greedy enough to want to charge wildly over the odds, and we're not daft enough to expect our customers to keep recommending us if we fleece them!
Superior customer service
This is where we really try hard to make a difference. 'Customer Service' is one of those buzz phrases that everyone throws about, but we really do try to do more than pay lip service. We've all been on the other end of customer service done badly, and we're no keener than anyone on listening to tinny Vivaldi recordings punctuated by messages saying that our call is important and someone will be with us shortly.
So we don't inflict that on our customers. If you call the number above then as long as there are humans in the office (which is based firmly in Nottingham in the UK, incidentally) they'll answer the phone. And they won't rattle through a script full of irrelevant questions and try to get you off the phone as soon as possible.
Hosted in the UK
We're proud to be a UK company! The entire Daily team is based in the United Kingdom (our offices are in Nottingham), and so are all of our customers' websites. Your website will be hosted from a high-spec purpose-built datacentre just up the road from us in Derby.
We feel it's important to support the UK economy by staying firmly based here - and we think it's better for our customers, too. If your business is aimed at a UK market it's beneficial to have it hosted in the UK - put simply, if your website is hosted in the UK it's more likely to be returned in UK search results. Here's a blog article where we talk in more detail about why where your website is hosted matters. http://blog.daily.co.uk/2011/932/does-it-really-matter-where-your-website-is-hosted/
Reliable hardware
It sounds obvious, but since we sell access to bits of server and bandwidth it's really important to us that we use great quality hardware, in a specialist data centre, patched and protected as well as it should be.
Here's some hopefully reassuring technical information about the data centre if you want to know more.
Need Technical Support? We're here to help
When you contact our support team, they'll give you professional advice and the benefit of years of hosting and problem-solving experience. What they won't give you is a script reading performance.
We can't stand lengthy phone menus and customer service scripts any more than most people, so we promise:
- No irritating call trees. If we're here, we'll pick the phone up in person, not make you press 1 if your call is about x, press 2 if your call is about y.
- No reading stock questions and responses from scripts. We've employed experts for a reason and we trust them to diagnose your issue without forcing you through one-size-fits-all hoops.
- No premium rate telephone charges. Our number's Lo-Call rate, but just ask if you'd prefer our geographical number, it's not a secret.
- No pressure to get you off the phone. We do have targets, but they're not about getting rid of people as quickly as possible so we'll take as long as we need to to resolve your issue.
Helpdesk Hours
You can either email us or send us a ticket via your control panel - we aim to respond within 4 hours or less.
Telephone Support Hours
Our telephone lines are open Monday to Friday (excluding bank holidays) from 9:00am to 5:30pm.
Helpdesk Hours
Our Support Team is available for ticket support 7.00 am to 9.30 pm, 7 days a week including bank holidays.
