eShop Frequently Asked Questions

Can eShop and eBooking products be Search Engine Optimised?

eShop and eBooking already include a number of features that are important for your SEO efforts, including automatic sitemap creation and SEO-friendly URLs.

Title tags are automatically filled, so all your products will have titles that match the product names, and you'll be able to add your own meta tags too, of course.

Is it possible to upgrade from an eBooking package to an eShop or vice versa?

Yes, of course you can! If you'd like to retain the appointment booking functionality, though, you will need to either make sure you choose the 'Appointment Booking' optional extra with the eShop Business or upgrade to the eShop Enterprise. This will allow you continue using the appointment booking feature while adding the more extensive product, marketing, and payment options available with the eShop product line.

If I outgrow an eShop package can I upgrade without downtime?

Yes. If you find you need to sell more products or you'd like to run your own forum or write your own blog you can easily upgrade within the eBooking/eShop product range. It won't affect your existing site at all.

Do I also need a web hosting account?

No. eShop and eBooking accounts include your webspace as well as the shop building software, so they have everything you need to get your shop online.

Do I need a domain name to set up an eShop or eBooking website?

You will need one, but it's possible to set up your shop initially using a temporary domain name whilst you develop your online shop and then swap to the permanent one later when you are ready to go live. If you already have a website on the domain you'd like to use, a temporary domain gives you time to get your eShop designed and built while keeping your existing site running until your eShop is ready to start trading. If you'd like to choose this option, you'll find it in the 'Choose Your Domain' section of the order process.

You can choose a new domain name to register during the order process for your eShop or eBooking package, transfer an existing one from a different provider, or use a domain that's already in your My Daily control panel.

Are there additional fees other than the cost of the eShop/eBooking package?

No - eShop and eBooking include the design software, administration software, web hosting and data transfer within the monthly or yearly fee you pay.

There are, though, one or two optional extra products - for example, you can add Appointment Booking to the eShop Business account for a small extra fee - that you can add to your eShop if you wish, but you'll always know the price of these in advance. If you don't already have a domain name and your package doesn't include one (you'll find they're free with the eShop Business and the eShop Enterprise), you will also need to register a domain.

You may also find that a third party with whom eShop integrates (for example, eBay or the payment processing providers) applies fees for their services. These are out of our control, so we recommend that you make sure you're aware of any potential fees before selecting one of these third parties.

Customer Management and Marketing FAQs

Can I use the Daily's Hypersubmit product to boost traffic to my eShop?

Yes - you'll find the submission function works well to get your online shop promoted more widely. Read more about Hypersubmit

What marketing tools comes with my eShop package?

It varies slightly, depending on the package you choose, but you'll find that every package except the basic eBooking package includes a newsletter creation tool to help you keep in touch with your customers and coupon creation to help you stimulate sales using voucher codes. You may also have blogs, forums, cross-selling tools ('other customers who bought this also bought this') and tell-a-friend available. Find out more about Marketing Tools.

Can I add Google Analytics to my eShop?

Yes, you can add the verification code to the relevant section of your website under 'Advanced Settings'.

Orders, Shipment and Payment FAQs

How do my customers pay?

It's up to you! We offer a variety of different payment providers, including PayPal, Google Checkout, WorldPay, SagePay and HSBC, across our eShop and eBooking packages, so just choose whichever one you'd like to work with, set it up within your administrative backoffice, and you're away.

Is it easy to process orders using an eShop?

Yes, absolutely! You can set your eShop or eBooking system up so that you receive an email whenever you get an order, and you're able to view full details for each order within the backoffice whenever you need to so it's easy to stay on top of things.

Can I offer my customers different delivery options and charge each one differently?

Yes - depending on the eShop package you've chosen, you'll have the facility for a number of different delivery options and the option to set different costs for each one if you wish.

Do I have to keep checking the back office to find out if I have an order?

Not if you don't want to! You can set it up so that the software will email you once you've got an order, so it's easy to keep on top of your orders.

Once you've received the order, it's easy to print off packing slips and invoices via your shop back office area.

Shop Administration and Security FAQs

Is the checkout process secure? Do I need to buy an SSL certificate? I need to be able to reassure my customers.

Yes, the process is secure. You shouldn't need a separate SSL certificate as the checkout process is already encrypted via SSL so all details are kept fully secure. eShops and eBooking also support Trusted Shop and Safebuy certification, so you can easily register with and be validated by these schemes in order to give your customers extra confidence. And of course, you can choose to use a variety of highly respected and fully secure payment gateways, such as PayPal and HSBC, to process payments through your website.

How do I administer my eShop after the initial set up?

Your eShop or eBooking account comes complete with an easy to use administration/backoffice area, through which you can add/update products, view orders, tweak the design of your site and much more. Find out more about the Simple Shop Admin.

Do I need to back up my eShop on my PC?

We do take many precautions and of course have disaster recovery files, but it's always wise to take your own backups of your data, for example, to protect yourself against any issues caused by changes you make. We've produced a couple of knowledgebase articles on how to backup your eShop data and how to backup/restore a shop template to help you along.

I am a sole trader and may not have the time to set up my eShop, can Daily help me set it up?

Absolutely! Our Managed Set Up Service is designed for just that purpose - we can help you set up your shop, add products, create your page structure and more. This service is completely bespoke - just drop us a line to get the ball rolling and once we know what you need we'll provide a quote for the work. Please call 0845 466 2100 to enquire.

More questions? You can find more answers, plus some video tutorials, in our Knowledge Base.