Please contact the Helpdesk with the following details:
1. Your name and HyperSubmit domain name
2. The telephone number and email address you can be contacted on
3. Two time periods when your Account Manager can contact you.
These can be from Sunday - Thursday: 0700 - 0000 and Friday 0700 1300 (GMT) Your Account Manager will then contact you within a maximum of 4 days.
It's been 8 weeks since I ordered. Why can't I find my site in the search engines?
The most likely reason that you cannot find your site is that it has a low ranking in the search results. This may be because your site is not optimized for the keywords you entered or it is also possible that the search engine's "spider" has not yet visited your site. The easiest way to see the status of your site in a search engine is to enter the full URL you supplied when ordering Hypersubmit into the search engine search box For example: Enter www.your-domain-name.com in the search box of Google (www.google.com) or MSN (www.msn.com) and carefully watch the search results:
What does the "Active" and "Not Active" icons mean in my control panel?
Not Active will either mean: a) You do not have this package or b) The site is still being submitted.
Please ensure your site is actually active (i.e. actually returns a website and not an error or blank page when you type the address in), as a site will need to be up and running to be submitted. An 'Active' status show the site is being submitted correctly.
What is a meta tag?
A meta tag (or tag) is a keyword or phrase that tells the search engine what your site is about. The meta tags are placed in the "head" section of your HTML code.
Some of the major search engines will review your site and read your meta tags to determine categories for your site.
Meta tags tell the search engine your site's title, description and keywords. Without these tags, it's difficult for your site to achieve a high ranking on many of the major search engines.
An example of metatags are in:
What is the Ranking Performance Report?
This shows your site's position, popularity and URL count in the top Search Engines:
What is the schedule of the reports and why does the in process status mean?
The "in process" status means that your order is being processes:
Ranking "in process"
Your ranking performance report is being processed. The ranking report is sent up to 6 business days within purchase of the Super or Extreme plans.
Keywords "in process"
Our search marketing team is reviewing your website and in the process of finding the best keywords for your website. Keywords research report is sent 6 business days within purchase of the Super or Extreme plans.
Optimization "in process"
Optimization report is sent a couple of days after the customer updated the recommended keywords, notified us and we confirmed that the keywords are correctly updated.
What is the Submission Report?
This shows what Search Engines your site has been submitted to:
What meta tags should I add to my web site?
The title is one of the most important parts of your site to evaluate, as it is the most frequently searched component by search engines. It should state exactly what your site is about and include your most important keywords. A good Title is one that briefly describes the site in up to 15 words.
The Meta Tag Keywords should be those words or phrases that you think people will use when trying to look for a site like yours on search engines. The right keywords for your web site should be specific enough to describe your web site's focus, yet general enough for potential customers to use as search criteria with search engines.
The effective number of keywords is 25. Each keyword should be composed of one to 4 words.
Your web site description should be a summary of the content of your site. This description should contain some of the keywords and should avoid marketing jargon. A good Description is composed of a few sentences that best describe the site (up to a maximum of 40 words).
What search engines and directories do you submit to?
For a complete list of the sites to which we will submit to, please select here: Full List of Search Engines.
In short though, Basic Traffic submits to the search engines that are part of the following groups:
HighTraffic, SuperTraffic and ExtremeTraffic submit to the search engines that are part of the following groups: