1 If you have already raised your issues with our customer support teams but wish them to be escalated, existing customers can detail their complaint in their MyDaily Control Panel at:
Support | Create Ticket | Complaints Procedure
This section confirms your identity and therefore satisfies our security requirements and measures, allowing us to address your concerns sooner.
If you are not an existing customer and do not have a MyDaily Control Panel, please email firstname.lastname@example.org or via fax on 0845 466 0102, providing the above information.
Please include "Complaint FAO Support Manager" in the subject line.
If you prefer to detail your complaint via post, please write to us at:
If for any reason you are not satisfied with the findings of the Support Manager, you can escalate your complaint to a Director.
Please write to us at the above address, but specify "For the attention of the Daily Directors" in your correspondence and include any tracking numbers or other references from your previous correspondence with the Support Manager to assist us in recovering the full history of your complaint.
You will receive acknowledgement within one working day and please allow ten working days for a full reply.
As well as our commitment to providing the best possible service for our customers, we are also committed to providing an appropriate working environment for our staff.
Any abusive, harassing or threatening conduct to our teams (both written or verbally) is unacceptable and we reserve the right to limit or stop providing services to anyone found to be conducting themselves in this manner.