We have an extensive knowledge base that contains detailed, step-by-step articles for all of the most common customer queries we receive.
If ever you are unsure how to carry out a task (be this adding your mailbox to your mobile phone to transferring a domain name), then always check our guides in the first instance, as these have the advantage of being broken down into easy to follow steps and walkthroughs, including screenshots.
We are constantly updating our Knowledge Base, so if you ever can't find the article you are looking for, let us know and we'll get it added!
If ever we have any planned maintenance or other current issues that may affect your services with Daily, we will put full details on our System Status Page (including any timeframes and related information).
Always check this page if ever you experience an issue before contacting our Support Team, as we may already be aware of the issue and working on it currently. Also, the information on our Status Page comes directly from our engineers and is constantly updated in real-time.
Virtually all activity and tasks that you would want to carry out to your domain names or services with Daily is done from within your MyDaily Control Panel, so you can manage your own services 24/7/365 .
Typical tasks include transferring domain names, changing nameservers, creating mailboxes, setting web and email forwards, resetting passwords, updating your contact details, upgrading your services, managing your renewals and many, many more
If you ever need advice for your domain names or services with Daily, our experienced Support Team is on-hand to assist you seven days a week (including bank holidays)
Simply raise a Support Request from your MyDaily Control Panel and detail your issue.
All requests are logged and assigned a unique tracking number and as requests are raised from within your MyDaily Control Panel, our security measures to confirm your identity are automatically covered, allowing us to go ahead and access your account or make any changes.
Our typical turnaround time is within four hours, and if you ever have an urgent issue (such as a service offline), you can select the critical option to have your ticket prioritised (with a typical response time in under thirty minutes)
If you are not yet a customer of Daily and have some general questions about our products or services, you can use our generic Contact Form. Alternatively, you can email us on firstname.lastname@example.org.
If you are a customer of Daily already, please do not send account specific support requests via this method, as we will be unable to give our account information or make changes.
Our Support Team is available for ticket support 7.00 am to 9.30 pm, 7 days a week including bank holidays.